TERMS & CONDITIONS

Store Name: Glamour
Country: Kuwait
Business Activity: Online Selling – Retail – Beauty
Last Updated: 09-09-2026

Welcome to Glamour. These Terms & Conditions govern your access to and use of our online store, website, products, and services. By browsing our website, creating an account, placing an order, or purchasing any product through Glamour, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

Please read them carefully before using the website or placing an order.

1. About Glamour

Glamour is an online retail store operating in Kuwait and specializing in beauty and personal care products.

Our products may include, depending on availability:

• Beauty products.

• Makeup and cosmetics.

• Skincare products.

• Haircare products.

• Fragrances.

• Beauty accessories.

• Personal care products.

• Other beauty-related products offered through the store.

2. Acceptance of Terms

By using Glamour's website or purchasing products through the store, you confirm that:

• You have read and understood these Terms & Conditions.

• You agree to comply with these Terms & Conditions.

• The information you provide is accurate and complete.

• You are legally permitted to make purchases online.

• You will use the website and its services lawfully.

• You agree to comply with applicable laws and regulations in the State of Kuwait.

If you do not agree with these Terms & Conditions, please do not use the website or place an order.

3. Customer Eligibility

Customers must have the legal capacity to enter into purchases and transactions in accordance with applicable laws and regulations in Kuwait.

Glamour reserves the right to refuse or cancel an order if there is reasonable evidence of misuse, fraudulent activity, inaccurate information, or violation of these Terms & Conditions.

4. Product Information

Glamour makes reasonable efforts to ensure that product information displayed on the website is accurate and up to date.

Product information may include:

• Product name.

• Description.

• Images.

• Size or quantity.

• Brand information.

• Ingredients, where available.

• Product specifications.

• Price.

However, minor differences may occur between the product displayed on the website and the actual product, particularly regarding colors, packaging, labels, or appearance.

Such differences may result from screen settings, manufacturer packaging updates, or changes made by suppliers or manufacturers.

5. Beauty and Personal Care Products

Due to the nature of beauty and personal care products, customers are responsible for reviewing product information before purchasing.

Customers should:

• Read the product description carefully.

• Review ingredients where available.

• Follow the manufacturer's instructions.

• Check product warnings and precautions.

• Ensure the product is suitable for their intended use.

• Stop using a product if an unexpected irritation or reaction occurs.

Glamour is not responsible for improper use of products or use contrary to the manufacturer's instructions.

6. Product Availability

All products are subject to availability.

A product displayed on the website may become unavailable before an order is processed.

If an ordered product becomes unavailable, Glamour may contact the customer and offer an appropriate solution, which may include:

• Replacing the unavailable product.

• Removing the product from the order.

• Cancelling the affected order.

• Processing a refund where applicable.

7. Prices

All prices displayed on the website are shown in the applicable currency indicated at checkout.

Glamour reserves the right to change product prices at any time.

Price changes will not normally affect orders that have already been confirmed, except where a clear pricing or technical error has occurred.

Prices may also vary during promotional campaigns, discounts, or special offers.

8. Promotions and Discounts

Glamour may offer promotional campaigns, discount codes, special offers, or other promotional benefits from time to time.

Promotional offers may:

• Be available for a limited period.

• Apply only to selected products.

• Require a minimum purchase.

• Be subject to specific terms.

• Not be combined with other offers unless expressly stated.

Glamour reserves the right to modify, suspend, or terminate promotional offers in accordance with their applicable terms.

9. Placing an Order

Customers may place orders by selecting products, adding them to the shopping cart, entering the required delivery information, and completing the available payment process.

After submitting an order, the customer may receive an order confirmation or acknowledgment.

Receiving an order acknowledgment does not necessarily constitute final acceptance of the order until the order has been reviewed and confirmed by Glamour.

10. Order Confirmation

Glamour reserves the right to review and confirm orders before processing them.

An order may be rejected or cancelled for reasons including, but not limited to:

• Product unavailability.

• Incorrect product pricing.

• Incorrect product information.

• Incorrect customer information.

• Payment failure.

• Suspicious or fraudulent activity.

• Unauthorized payment activity.

• Repeated or unusual orders.

• Violation of these Terms & Conditions.

If an order has already been paid for and is subsequently cancelled by Glamour, the applicable amount will be handled in accordance with the refund policy and payment method used.

11. Payment

Glamour provides the payment methods displayed and made available during checkout.

Customers are responsible for providing accurate payment information and ensuring that they are authorized to use the selected payment method.

Glamour is not responsible for payment failures, delays, or declined transactions caused by banks, payment service providers, technical issues, or other third-party providers.

12. Payment Security

Payments may be processed through third-party payment service providers.

Glamour takes reasonable measures to protect customer information and does not intentionally request unnecessary sensitive payment information outside the applicable payment process.

Customers should ensure that they use secure devices and networks when making online purchases.

13. Delivery

Glamour delivers orders to eligible locations within Kuwait through available delivery services.

Delivery fees and estimated delivery times may vary depending on:

• Delivery area.

• Order size.

• Delivery provider.

• Operational conditions.

• Promotional campaigns.

• Seasonal periods.

• Weather or traffic conditions.

• Unforeseen circumstances.

14. Delivery Times

Estimated delivery times may be displayed during checkout or communicated to the customer.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Glamour will make reasonable efforts to process and deliver orders within the estimated timeframe.

However, delays caused by delivery companies, traffic, weather, technical problems, public holidays, or circumstances beyond Glamour's reasonable control may occur.

15. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

The customer may be required to provide:

• Full name.

• Mobile number.

• Area.

• Block.

• Street.

• Building number.

• Floor.

• Apartment or unit number.

• Additional delivery instructions where necessary.

Glamour is not responsible for delivery failures caused by incorrect, incomplete, or outdated information provided by the customer.

Additional delivery charges may apply where a second delivery attempt is required due to customer-related circumstances.

16. Receiving Orders

Customers are encouraged to inspect the package upon delivery.

If the package appears visibly damaged, the customer should notify Glamour as soon as reasonably possible and provide photographs or other information if requested.

17. Returns and Exchanges

Returns and exchanges are governed by Glamour's applicable Return & Exchange Policy.

Due to the nature of beauty, cosmetic, personal care, and hygiene-related products, certain items may not be eligible for return or exchange after being opened, used, or having their protective seal removed.

Customers should review the Return & Exchange Policy before placing an order.

18. Opened or Used Products

For hygiene and safety reasons, Glamour may not accept returns or exchanges for products that:

• Have been opened.

• Have been used.

• Have had protective seals removed.

• Have been altered or damaged by the customer.

• Are not in their original condition.

• Are missing original packaging or accessories where applicable.

This may not apply where the product was defective, damaged, incorrect, or otherwise eligible for a remedy under the applicable policy.

19. Damaged, Defective, or Incorrect Products

If a customer receives a damaged, defective, or incorrect product, they should contact Glamour as soon as possible after delivery.

The customer may be asked to provide:

• Order number.

• Product details.

• Photographs of the product.

• Photographs of the packaging.

• Description of the issue.

• Any other information reasonably required to investigate the claim.

After reviewing the case, Glamour will determine the appropriate resolution in accordance with the applicable policy.

20. Refunds

Where a refund is approved, the refund will generally be processed using the original payment method or another applicable method determined by Glamour.

The time required for the refund to appear in the customer's account may vary depending on the bank or payment service provider.

Glamour cannot control processing times imposed by third-party financial institutions.

21. Order Cancellation

Customers may request cancellation before an order enters the preparation or delivery process, where cancellation is still possible.

Once an order has been prepared, dispatched, or handed over to a delivery provider, cancellation may no longer be possible.

In such cases, the order may instead be subject to the applicable Return & Exchange Policy.

22. Customer Accounts

Where account registration is available, customers are responsible for:

• Maintaining the confidentiality of their login information.

• Keeping their password secure.

• Providing accurate information.

• Updating account information when necessary.

• Not allowing unauthorized persons to access their account.

Glamour reserves the right to suspend or terminate accounts involved in fraudulent, abusive, unlawful, or unauthorized activity.

23. Intellectual Property

All content available through Glamour, including but not limited to:

• Glamour's name and logo.

• Website design.

• Product images.

• Text.

• Graphics.

• Product descriptions.

• Marketing materials.

• Website elements.

• Original content.

is protected by applicable intellectual property laws and may not be copied, reproduced, distributed, modified, published, or commercially exploited without prior authorization, except where permitted by law.

24. Prohibited Use

Customers must not use the Glamour website or services for any unlawful or unauthorized purpose.

Prohibited activities include:

• Fraudulent transactions.

• Unauthorized payment activity.

• Attempting to gain unauthorized access to the website.

• Introducing malware or harmful software.

• Interfering with website functionality.

• Impersonating another person.

• Abusing discount codes or promotional offers.

• Scraping or copying website content without authorization.

• Using the website in violation of applicable laws.

• Attempting to disrupt or damage the website or its services.

25. Privacy and Personal Information

Glamour may collect and process information necessary to provide its services and process customer orders.

This may include:

• Customer name.

• Mobile number.

• Delivery address.

• Email address, where applicable.

• Order information.

• Customer service communications.

• Payment-related information processed through the applicable payment provider.

Personal information may be used for purposes including:

• Processing orders.

• Arranging delivery.

• Providing customer support.

• Processing refunds or exchanges.

• Improving the shopping experience.

• Communicating important order updates.

• Sending promotional communications where permitted.

For additional information, customers should refer to Glamour's Privacy Policy.

26. Marketing Communications

Glamour may send promotional messages, offers, updates, or marketing communications where permitted by applicable laws and where appropriate consent has been obtained.

Customers may opt out of marketing communications where an unsubscribe mechanism is provided.

Transactional communications relating to orders, payments, delivery, or customer service may still be sent when necessary.

27. Third-Party Services and Links

The website may contain links to third-party websites or services.

These third-party services operate independently from Glamour and may have their own terms, privacy policies, and practices.

Glamour is not responsible for the content, availability, security, or policies of third-party websites.

28. Website Availability

Glamour makes reasonable efforts to keep the website available and functioning properly.

However, the website may occasionally become unavailable due to:

• Maintenance.

• Technical issues.

• Server problems.

• Internet interruptions.

• Security incidents.

• Software updates.

• Circumstances beyond Glamour's reasonable control.

Glamour does not guarantee that the website will always be uninterrupted, error-free, or available at all times.

29. Limitation of Liability

To the extent permitted by applicable law, Glamour shall not be responsible for losses, delays, or damages arising from circumstances outside its reasonable control, including issues caused by:

• Delivery providers.

• Banks or payment providers.

• Internet service providers.

• Technical failures.

• Incorrect customer information.

• Improper product use.

• Events beyond Glamour's reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

30. Customer Responsibilities

Customers are responsible for:

• Providing accurate order information.

• Providing a valid delivery address.

• Ensuring successful payment.

• Being available to receive orders where required.

• Using products according to manufacturer instructions.

• Reviewing product information before purchase.

• Complying with these Terms & Conditions.

31. Errors and Corrections

Glamour makes reasonable efforts to ensure that website information is accurate.

However, accidental errors may occur, including errors involving:

• Product descriptions.

• Product images.

• Prices.

• Promotions.

• Availability.

• Technical information.

Glamour reserves the right to correct such errors and, where appropriate, cancel or modify affected orders in accordance with applicable laws and customer rights.

32. Force Majeure

Glamour shall not be responsible for delays or failures to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.

Such circumstances may include:

• Natural disasters.

• Severe weather.

• Accidents.

• Government actions.

• Public emergencies.

• Major technical failures.

• Internet or telecommunications disruptions.

• Delivery service disruptions.

• Other unforeseen events.

33. Changes to These Terms

Glamour reserves the right to modify or update these Terms & Conditions from time to time.

Updated Terms & Conditions will be published on the website with the applicable update date.

Customers are encouraged to review these Terms periodically.

Continued use of the website after changes are published may constitute acceptance of the updated Terms, subject to applicable law.

34. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the State of Kuwait.

Any dispute arising from or relating to the use of the Glamour website, products, services, or transactions shall be handled through the competent authorities and courts in the State of Kuwait, subject to applicable laws.

35. Customer Support

Customers may contact Glamour through the official contact channels provided on the website for assistance regarding:

• Orders.

• Products.

• Payments.

• Delivery.

• Returns and exchanges.

• Refunds.

• Complaints.

• General inquiries.

Glamour will make reasonable efforts to respond to customer inquiries and resolve issues in a timely manner.

36. Final Acceptance

By browsing, accessing, registering on, or purchasing from the Glamour online store, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.

These Terms & Conditions should be read together with any other policies published by Glamour, including the Privacy Policy and Return & Exchange Policy, where applicable.

Last Updated: 09-09-2026

Glamour – Kuwait